Questions & Answers

Some common questions we get about Digitosy

  • Getting Started

    1. What is Digitosy and how does it work?

    Digitosy is a comprehensive sales and billing software designed for the lens and frames domain, streamlining processes to enhance efficiency and productivity.

    2. What's inside the package?

    The package includes a range of features tailored for sales and billing, providing all the tools needed to manage your business effectively.

    3. Which languages does Digitosy support?

    • Digitosy supports multiple languages to cater to a diverse user base, ensuring accessibility for users around the world.

    • By accommodating various languages, we empower businesses to operate more efficiently and connect with customers in their preferred language, enhancing overall satisfaction and engagement.

    4. Automate testing with API

    Our API allows you to automate testing processes, making it easier to integrate and validate workflows, ultimately saving you time and reducing errors.

  • Manage your account

    1. Sign up and manage your account

      Begin your journey by creating an account with us. Once signed up, you can easily manage your profile, access features, and personalize your experience.

    2. Manage account settings

    Customize your account settings to suit your preferences. Update your personal information, adjust privacy settings, and choose notification preferences for a tailored experience.

    3. Change language or location settings

    To enhance accessibility, you can switch between different languages and set your location preferences, ensuring that our services cater to your needs

    4. Troubleshoot account issues

    If you encounter any issues, our troubleshooting guides can help you resolve common problems quickly, ensuring a seamless user experience.

    5. Manage accessibility settings

    We prioritize inclusivity, offering various accessibility options. You can adjust settings to improve usability based on your individual requirements.

  • Purchase and License

    1. How much does Digitosy cost?

    Digitosy offers a range of pricing options depending on your business needs. Whether you’re looking for Sales Billing software or Complete billing software, we have plans that suit businesses of all sizes.

    2. Do you offer discounts for annual plans?

    Yes, Digitosy provides discounts for users who opt for annual subscriptions. This allows you to save money while enjoying uninterrupted access to all features.

    4. I can't activate Digitosy

    Activation issues can arise due to incorrect license entry or technical glitches. Follow our activation guide or contact support to help troubleshoot and resolve the issue.

    5. How to request a refund?

    • If you're unsatisfied with your purchase, you can request a refund by reaching out to our support team within the specified period outlined in our refund policy.

    • We aim to make the process smooth and hassle-free.

  • Policy, Safety & Copyright

    1. Copyright and rights management

    Digitosy is committed to protecting intellectual property rights and ensuring compliance with copyright laws. All content, software, and tools provided through Digitosy are governed by copyright and other rights management policies.

    2. Manage privacy settings

    Users have full control over their privacy settings within Digitosy.

    1. You can manage what personal data is shared, limit third-party access, and customize settings to align with your privacy preferences

    2. Our platform provides transparency, allowing you to monitor and adjust who sees your information, ensuring a safe and secure experience while using our services..

    3. Change your subscription privacy settings

    Digitosy enables users to change their subscription privacy settings easily.

    • Whether you want to limit email notifications, manage data usage, or adjust visibility settings for your account, these options are readily accessible in the account settings.

    • You can also opt out of marketing communications or restrict data sharing for personalized recommendations.

    4. Protecting your identity

    Protecting your identity is a top priority at Digitosy. We employ advanced encryption protocols and authentication methods to ensure your personal and business data remains secure.

    Additionally, you can enable two-factor authentication and set up alerts for suspicious account activity to safeguard your identity from unauthorized access or threats.

  • Other Questions

    1. How do I get the error log?

    You can easily retrieve the error log within Digitosy by navigating to the "Settings" or "Support" section of the software. Under the troubleshooting tab, there is an option to download or view recent error logs.

    This feature is useful for diagnosing system issues or sharing detailed reports with our support team to expedite resolution.

    2. I forgot my folder password, what should I do?

    If you forget your folder password, you can reset it through the account management system. Typically, this involves verifying your identity through email or security questions.

    1. Once verified, you’ll be able to reset the password.

    2. If the folder contains sensitive data, we recommend creating a stronger password and enabling additional security features like two-factor authentication.

    3. Limitations of folder password protection

    Folder password protection in Digitosy ensures basic security, but it’s important to note that it may not offer complete protection against more advanced intrusion methods. For stronger security, especially for critical data, we advise encrypting your files or using advanced security options provided in the system. Regular updates to passwords and other security measures are recommended to ensure data protection.

    4. Import existing library

    You can import your existing library of files, data, or assets into Digitosy through the "Import" feature located in the main dashboard. The system supports various formats, making it easy to integrate previously stored data into the Digitosy environment.

    This helps users transition their work and ensure continuity without losing any valuable data during the switch.

    5. I lost my license. Can you send it to me?

    Yes, if you’ve lost your Digitosy license, you can contact our support team for assistance.

    After verifying your purchase details, we will resend the license to the email associated with your account. It’s essential to keep your license details in a secure location to avoid future loss or delays.

Have any questions? Get in Touch